Xfinity Customers in Houston Experience Major Service Outages

News Summary

On May 2, 2025, over 20,000 Xfinity customers in the Greater Houston area faced service outages attributed to suspected vandalism of telecommunication lines. The disruptions affected critical services at the Port of Houston and the University of Texas Medical Branch, raising concerns about communication safety during severe weather. Comcast restored service to most affected customers within a few hours and is cooperating with law enforcement regarding the incident. The outages also prompted local residents to seek alternative communication channels amidst potential severe weather alerts.

Houston – Dozens of Xfinity customers in the Greater Houston area experienced widespread service outages on May 2, 2025, due to suspected vandalism that targeted telecommunication lines. Comcast, the parent company of Xfinity, reported that the outages affected over 20,000 customers, straining many daily activities in various neighborhoods, including downtown, Montrose, East End, and the Medical Center.

The disruption began just before 10 a.m. and was compounded by the threat of severe weather in the region. Despite the situation, Comcast crews worked diligently and had restored service to nearly all customers by 1:30 p.m., although some outages remained unresolved.

Among the most significantly impacted organizations was the Port of Houston, which faced limitations in its inbound and outbound processing operations at container terminals. Additionally, the University of Texas Medical Branch reported issues with disrupted phone lines affecting several clinics, which could hinder timely patient care.

The local National Weather Service’s radar was also disabled due to the service outage, preventing the transmission of essential weather data and alerts to the public, especially crucial amid forecasts predicting heavy rain and severe weather. Fortunately, meteorologists were able to monitor conditions using radar from other operational centers located in Corpus Christi and Lake Charles.

The exact circumstances surrounding these acts of vandalism remain unclear, and Comcast indicated that they are cooperating with law enforcement as investigations continue. The incidents have raised concerns over the security of telecommunications infrastructure and the impact these disruptions can have on public safety and communications, especially during critical weather events.

Service interruptions were reported not only in Houston but also in nearby areas within Galveston County, including Hitchcock, Santa Fe, League City, and Texas City, further exacerbating the situation for many residents who rely on internet access for work, communication, and access to emergency information.

Comcast has extended its apologies to affected customers and has praised its technical teams for their rapid response in restoring services as quickly as possible, given the challenging circumstances. The company emphasized its commitment to ensuring a reliable service for its customers and addressing the issues caused by this vandalism.

As residents in Greater Houston dealt with the outages, they were encouraged to remain informed through multiple platforms, including local news streaming apps. This guidance proved vital as the community faced potential severe weather conditions, highlighting the importance of accessible communication channels during emergencies.

This incident underscores the vulnerabilities present within telecommunication infrastructures, particularly in areas facing adverse weather conditions. The lasting effects of this vandalism may prompt renewed discussions about protective measures for critical systems that serve large populations. Further updates on the investigation and continued service restorations will be crucial for affected residents and the overall community response.

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Additional Resources

• Click2Houston
• Wikipedia: Telecommunications in the United States
• Houston Chronicle
• Google Search: xfinity outage houston
• ABC 13 News
• Encyclopedia Britannica: Weather
• Fox 26 Houston
• Google News: houston power outage
• The Mirror
• Google Scholar: telecommunication security